TradeStation’s TradingApp Store is a wonderful advance in trading technology, allowing traders to easily and securely use third-party trading tools. But every now and then, something goes wrong an installed product does not function properly. Among the causes are the following:
-
- An initial download gets corrupted.
- An update either gets corrupted or refuses to download.
- A platform crash triggers a problem.
Fortunately, the fix for any of these is simple: Just reinstall the TradingApp Store product. The process works the same for any version of TradeStation, however the folder locations are different for Version 10. The following sections explain the reinstall processes for Version 9.5 and Version 10.
Version 9.5
Step 1: Close the platform.
Step 2: Locate and open your \TSSN\Session folder. This is located in the TradeStation 9.5 folder, i.e.,
C:\Program Files (x86)\TradeStation 9.5\TSSN\Session
Step 3: Within the Session folder, you will find one or more folders with numeric names. The numeric name of the folder is your TradeStation Network ID. (If you use more than one log-on on the computer, you will have more than one numeric folder; otherwise you will just have one.) Open the folder for the Network ID which is having the TradingApp Store problem.
Step 4: In the numerically-named folder, you will find folders for each of your TradingApp Store products, e.g.,
Delete the folder for the product which is not working properly.
Note: The folders beginning with “OFG” in the above image are security key packages for ELD versions of OF-G products. For example, OFG IB relates to the ELD version of Insider Bars.
Step 5: Restart your computer.
Step 6: Restart the platform. TradeStation’s server will automatically install a clean, new copy of your product.
Version 10
The process is very similar on Version 10:
Step 1: Close the platform.
Step 2: The \TradingAppStore\Session folder is located in a folder which is typically hidden by Windows. You can locate this manually, or you can download a simple program here to install and locate it for you (Download and extract the files from the zip file, and follow the simple instructions in the included readme.txt file.)
If you wish to locate it manually, here is the location:
C:\Users
\Your Windows User Name
\AppData
\Local
\TradeStation Technologies
\TradeStation
\10.0
\TradingAppStore
\Session
If you can’t find your \TradingAppStore\Session folder, it’s probably because the folder is hidden by Windows. For instructions on how to show hidden files and folders, see this link.
Step 3: Within the Session folder, you will find one or more folders with numeric names. The numeric name of the folder is your TradeStation Network ID. (If you use more than one log-on on the computer, you will have more than one numeric folder; otherwise you will just have one.) Open the folder for the Network ID which is having the TradingApp Store problem.
Step 4: In the numerically-named folder, you will find folders for each of your TradingApp Store products, e.g.,
Delete the folder for the product which is not working properly.
Note: The folders beginning with “OFG” in the above image are security key packages for ELD versions of OF-G products. For example, OFG IB relates to the ELD version of Insider Bars.
Step 5: Restart your computer.
Step 6: Restart the platform. TradeStation’s server will automatically install a clean, new copy of your product.
If you run into any problems reinstalling your OF-G product, please send me an email.