How to Reinstall a TradingApp Store Product

TradeStation’s TradingApp Store is a wonderful advance in trading technology, allowing traders to easily and securely use third-party trading tools. But every now and then, something goes wrong an installed product does not function properly. Among the causes are the following:

    • An initial download gets corrupted.
    • An update either gets corrupted or refuses to download.
    • A platform crash triggers a problem.

Fortunately, the fix for any of these is simple: Just reinstall the TradingApp Store product. The process works the same for any version of TradeStation, however the folder locations are different for Version 10. The following sections explain the reinstall processes for Version 9.5 and Version 10.

Version 9.5

Step 1: Close the platform.

Step 2: Locate  and open your \TSSN\Session folder. This is located in the TradeStation 9.5 folder, i.e.,

C:\Program Files (x86)\TradeStation 9.5\TSSN\Session

Step 3: Within the Session folder, you will find one or more folders with numeric names. The numeric name of the folder is your TradeStation Network ID. (If you use more than one log-on on the computer, you will have more than one numeric folder; otherwise you will just have one.) Open the folder for the Network ID which is having the TradingApp Store problem.

Step 4: In the numerically-named folder, you will find folders for each of your TradingApp Store products, e.g.,

Delete the folder for the product which is not working  properly.

Note: The folders beginning with “OFG” in the above image are security key  packages for ELD versions of OF-G products. For example, OFG IB relates to the ELD version of Insider Bars.

Step 5: Restart your computer.

Step 6: Restart the platform. TradeStation’s server will automatically install a clean, new copy of your product.

Version 10

The process is very similar on Version 10:

Step 1: Close the platform.

Step 2: Locate  and open your \TradingAppStore\Session folder. This is located in the TradeStation 9.5 folder, i.e.,

C:\Users
\Your Windows User Name
\AppData
\Local
\
TradeStation Technologies
\TradeStation
\10.0
\TradingAppStore
\Session

If you can’t find your \TradingAppStore\Session folder, it’s probably because the folder is hidden by Windows. For instructions on how to show hidden files and folders, see this link.

Step 3: Within the Session folder, you will find one or more folders with numeric names. The numeric name of the folder is your TradeStation Network ID. (If you use more than one log-on on the computer, you will have more than one numeric folder; otherwise you will just have one.) Open the folder for the Network ID which is having the TradingApp Store problem.

Step 4: In the numerically-named folder, you will find folders for each of your TradingApp Store products, e.g.,

Delete the folder for the product which is not working  properly.

Note: The folders beginning with “OFG” in the above image are security key  packages for ELD versions of OF-G products. For example, OFG IB relates to the ELD version of Insider Bars.

Step 5: Restart your computer.

Step 6: Restart the platform. TradeStation’s server will automatically install a clean, new copy of your product.

If you run into any problems reinstalling your OF-G product, please send me an email.